Shipping and Returns
Return/Refund Policy
We carefully package our product so it arrives to you in tip top shape. If any items are broken in transport, we kindly ask that you send a photo of what you received. We will replace any items damaged in transit free of charge!
Unsatisfied with your order? Please e-mail us at elderberryfairylv@gmail.com so we can make it right
How often do you ship?
We ship on Tuesdays and Saturdays. Our packages are sent via USPS Priority and are received in 2-3 days.
Do you ship internationally?
Unfortunately, we cannot ship internationally at this time.
Will I receive tracking information?
Absolutely, once your order is shipped, you will receive a confirmation email with USPS tracking information.
Why is my Elixir not shipped cold?
Our Elixir is categorized as “non-potentially hazardous” which means that it does not create a feasible environment for harmful bacteria to grow. Instructions to store in the refrigerator are simply for quality purpose, not safety purpose.
Being outside of the fridge for even up to 4 or 5 days may take a few days off its full shelf life of 60 days, but in no way hinders the safety of our product. We recommend placing it in the fridge upon arrival!
My package says it was delivered, but I did not receive it. Can I get a refund or a replacement?
Once the package is confirmed as shipped and we have provided tracking information to you, we cannot be held responsible for items that are not received.
We recommend providing a shipping address you feel confident is secure and where you have not had issues receiving mail in the past.
Local to Las Vegas?
We offer two contactless pickup in Henderson and Spring Valley. We also offer delivery in the Las Vegas area for $5. Just shop and select ‘Local Pickup’ or ‘Local Delivery’ upon checkout.